100% Authenticity Guarantee
xEvery Urban Oud fragrance is 100% authentic and sourced directly from our master perfumers and trusted brand partners. We never stock grey-market, counterfeit, or diluted products. Each bottle is quality-checked before dispatch and comes with a certificate of authenticity. Shop with complete confidence — your luxury experience is guaranteed from the moment you order to the moment it arrives at your door.
Return & Refund
xWe want you to love your Urban Oud fragrance. If for any reason you are not completely satisfied, we accept returns within 30 days of purchase. Items must be unused, unopened, and returned in their original luxury packaging. Once received and inspected, refunds are processed within 5–7 business days to your original payment method. Please note that personalised or gift-wrapped items may not be eligible for return. Contact our customer care team to initiate a return.
Description
xShipping
xWe offer complimentary standard shipping on all UK orders over £50. Express next-day delivery is available for orders placed before 2pm Monday–Friday. International shipping is available to over 40 countries worldwide, with tracked and insured delivery options. All orders are carefully packaged in our signature luxury gift box to ensure your fragrance arrives in perfect condition.
Shipping & Return
xSHIPPING
All orders for our products are processed and shipped out in 1–14 business days. Orders are not shipped or delivered on weekends or holidays.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
RETURN REQUEST DAYS
https://www.urbanoud.co.uk/ allows you to return its item (s) within a period of Urban oud days. Kindly be advised that the item (s) should be returned unopened and unused.
OUT OF STOCK ITEM PROCESS
In case of out-of-stock, https://www.urbanoud.co.uk/ Send available items first and send remaining items when items arrive back in stock
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